AI Powered Review Response

An AI powered review response uses artificial intelligence to read a customer review, understand the context, and write a reply that addresses what the customer actually said. Reviewly does this in 10 seconds — no prompting, no templates, no manual editing.

The AI adjusts for star rating, business type, and your preferred tone. A 1-star review about cold food gets an empathetic response about the food. A 5-star review praising a specific employee gets a warm thank-you mentioning that employee by name.

What the AI Understands

• Customer names and employee names mentioned in the review
• Specific products, services, or experiences referenced
• Whether the review is positive, negative, or mixed
• The severity of complaints and what resolution to offer
• Your business type and how that affects response style

Powered by Claude AI

Reviewly runs on Anthropic's Claude, one of the most capable language models available. The prompts are specifically engineered for review responses — they avoid generic phrases and produce replies that read naturally.

The AI is also trained to follow your custom instructions. Want every negative review response to include your phone number? Want to always mention your new location? Add it once in settings and the AI includes it every time.

Try It or Automate It

The free demo on the homepage works without signup — paste a review and see the AI response. For automatic monitoring and responses, Starter starts at $29/mo for 1 location. Pro at $79/mo covers unlimited locations with auto-post and analytics. Annual billing saves 20%.