AI Review Response
An AI review response is a reply to a customer review generated by artificial intelligence that reads like a real person wrote it. Reviewly creates AI review responses that reference the specific things customers mention — names, experiences, products, complaints — and adapts the tone based on the star rating.
No prompting. No editing templates. Paste a review or let Reviewly auto-detect new ones from your Google Business Profile. The AI writes the response. You approve it.
See an AI Response — Free Demo
What Makes a Good AI Review Response
- References specific details from the review, not generic filler
- Matches the right tone — empathetic for complaints, warm for praise
- Keeps it short — 2-4 sentences, not a paragraph
- Avoids phrases like “We appreciate your valuable feedback”
- Sounds like the business owner, not a chatbot
Example: AI Response to a 1-Star Review
⭐ Review:
“Ordered the steak medium rare and it came out well done. Sent it back and waited another 20 minutes. Ruined the evening.”
✅ AI Response:
“A well-done steak when you ordered medium rare is frustrating, and the 20-minute wait to fix it made it worse. That is not the experience we want anyone to have. We'd like to make this right — reach out to us directly and dinner is on us next time.”
Manual or Automatic
Manual (free): Paste any review, get an AI response in 10 seconds. 5 free per month.
Automatic ($29-79/mo): Connect Google Business Profile. New reviews detected automatically. AI drafts responses. You approve or auto-post. Starter covers 1 location, Pro covers unlimited.
See an AI Response — Free Demo